Patient Charter

The practice has a patient charter. If you would like a copy please ask at reception. We are continually reviewing our procedures and aiming to improve the standard of care given to our patients. Patients can assist in this by:

• advising us in good time if you are unable to keep an appointment.
• giving your doctor all relevant information.
• letting us know if you move address or change contact telephone numbers.
• not requesting a home visit for routine treatment or advice.
• telephoning after 10.30am to request test results or advice.

You can also help by letting us know when our standards have not met your expectations. Please advise one of our reception team who will log the details and forward to the business manager.

Confidentiality

All patient records are confidential. In order to maintain confidentiality, laboratory and x-ray results will be given only to the patient or to the parent/guardian of minors.

We ask you for personal information so that you can receive appropriate care and treatment. This information is recorded on computer and we are registered under the Data Protection Act. The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of a multi-disciplinary team, it is occasionally necessary that medical information about you is shared between members of the team.

Complaints Procedure

We strive to provide high quality services for our patients. The practice operates a practice-based complaints procedure, details of which can be obtained from reception. Please contact the business manager if you wish to make a complaint.

We will always try to resolve any complaint you may have about a doctor, practice staff or the service provided. If we are still unable to resolve the situation to your satisfaction please contact:

Trafford PCT,
Oakland House, Talbot Road,
Old Trafford, Manchester
M16 0PQ.

Tel: 873 9500.

Access To Information

All patients have the right to have access to their medical records. If you wish to see your records, a request should be made to the business manager. She will then need to have your written consent and a meeting will be arranged with the doctor for you to see your notes. If copies of the notes are required a charge is payable.

Freedom Of Information

The Freedom of Information Act 2000 obliges organisations to produce a publication scheme. A publication scheme is a guide to the 'classes' of information the surgery intends to make routinely available. Details of this scheme are available from the business manager.