How Do I...
Obtain Telephone Advice?

If you wish to speak to a doctor or nurse, please telephone 903 9302 leaving your name, contact telephone number and brief details of the reason for the call.

All information given to any member of staff is treated in the strictest of confidence.

It is NOT normally possible for the doctors or nurses to take your calls during surgery but your call will be returned as soon as they are available.

How Do I...
Make An Appointment?

Appointments may be made by telephoning 903 9302 or by calling in at the surgery.

Appointments can also be made through EMIS (see home page) but you must first register with the Practice for EMIS access. Please contact reception for further information.

Appointments are of ten minutes' duration. If you feel your problem will require longer or you have a number of problems you wish to discuss, please book a longer appointment.

Routine appointments may be made up to two months in advance, which will enable us to offer you an appointment at a time more suitable to your requirements.

Requests for urgent appointments will be accommodated the same day wherever possible but it may not be possible to see the doctor of your choice. Please do not use the emergency appointments for conditions that can safely wait for a routine appointment.

If, for any reason, you are unable to or no longer need to attend, please inform us as soon as possible, to allow us to offer the appointment to some-one else.

How Do I...
Obtain A Home Visit?

Please do not ask the doctor to visit unless the patient is genuinely too ill to come to the surgery. If the patient has a temperature or rash, coming to the surgery will do no harm at all. In fact, coming out into the fresh air will reduce any fever and also will ensure the patient is seen as quickly as possible.

If the patient really does need a home visit, please try to give notice before 10.00am if possible.

When you request a visit the receptionist will ask for full details of the patient's name, address, age, telephone number and the reason for the visit. This information enables the doctors to prioritise their calls and allows urgent visits to be dealt with promptly.

In the case of dire emergencies, you may be advised to call an ambulance immediately, using 999.

Remember: the time spent visiting one patient at home is equivalent to four patients being seen in that time at the surgery. Please consider the demands on your doctor's time; you never know when you may need some of that time yourself!