Other Information

Violent And Aggressive Patients

The doctors and staff at Grove Medical Practice will treat you with courtesy and respect at all times. Please reciprocate. Patients who are aggressive or abusive to doctors, staff or any other persons on the practice premises will be removed from the list.

Private Fees For Non-NHS Work

Certain patient requests involve work that is outside of our NHS terms of service. Although we have no duty to provide this extra work to our patients, we do so for their benefit.

This extra private work, however, involves the time of reception, administration and secretarial staff as well as the time of the doctors. The NHS does not fund this time and expertise and therefore a fee is chargeable. The increased volume of this work has resulted in a practice policy of charging for private work in all cases.

The list of fees is available at reception and is based on the fee structure set out by the British Medical Association. It is the same as that used in most GP surgeries and is structured to reflect not only the time of the doctors and staff but also the clinical responsibility taken by a doctor on signing any form for a patient.

The fees are very favourable when compared with other professional groups.

Examples of private work include:

• Private health insurance forms
• Private medicals
• Travel cancellation forms
• Driving licence verification
• Private certificates relating to fitness to travel, inability to attend work or school etc
• Hepatitis B immunisation for employees considered to be 'at risk'.

Patient Advice And Liaison Service (PALS)

PALS (based at Trafford General Hospital) has been set up by the Primary Care Trust and provides a confidential listening service. They can help to resolve concerns, provide information about health services and how to access them, and listen to concerns, suggestions or queries. They can be contacted on 0161 746 2019.