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COVID-19

Coronavirus (COVID-19) acute respiratory disease

The Practice remains open albeit we are operating differently.

Monday - Friday 0800 - 1230 & 1300 - 1830

- If you need to speak to us then please ring the usual number - 0161 903 9302. Please be patient as our introductory message is 'very' informative but once you have listened to it you call will join the queue and one of the reception Team will answer your call - Thank You

- Alternitively you can either email us at admingrovemedical@nhs.net or contact us via the online consultation portal at EMIS Online Consultation

FAQ

Q - What has changed?

A - The main this is that all of our consultations will be initially over the phone or using our video consultation portal; do not worry if you have a suitable device the GP or nurse will explain everything to you on the phone first.

Q - Can I see a doctor or nurse?

Y - Yes, if after the telephone/video appointment if the GP or nurse feels they need to see you and it is safe to do so then a face to face appointment will be arranged. This could be either outside, at your car or in a tent, or in our specific allocated rooms. The face to face time will be kept to a minimum with any discussions likley taking place later on the phone; this is to protect both patients and staff. The Clinician will be wearing PPE and all patient need to wear face coverings; a mask can be provided if you are unable to source one.

Q - What if I have COVID symptoms?

A1 - You need to self isolate and if you have not been tested arrange this urgenty through COVID Track & Trace

A2 - We can still provide a telephone/video appointment and the GP can also authorise prescriptions 

The current Government advice is:

What are the symptoms and what to do

COVID-19: Guidance for employees | Things that you do not need to call the Practice about

Guidance on social distancing for everyone in the UK and protecting older people and vulnerable adults

Prescriptions: Unfortunately our GPs will not be prescribing additional over the counter medication, including paracetamol, as a result of COVID-19. 

Medicine Delivery: Community pharmacists are current inundated with requests for delivery of medicines to patients and need to prioritise their services to those that have no other option. Thank you. 

Booking appointments

Following advice the Practice has temporarily disabled the ability for patients who have registered with a GP online service from booking appointments online; however patients are strongly encouraged to register as this tool also facilitates ordering repeat prescriptions as well as viewing parts of your medical record.

The Practice has switched to a telephone triage service; this means that rather than ringing and making an appointment you will be given either given a time or time window when a Clinician will call you back; please ensure that you are available to take the call and in an environment where you can discuss your health.

All patients will be asked screening questions in line with the Governments current direction. 

Please do not come into the Practice unless specifically invited to do so; we understand that not all conditions, investigations or treatments can be handled over the phone. BUT we need to reduce everyone's contact with each other. 

Thank you for your patience. 

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