Updated - Monday 1st March 2021
Coronavirus (COVID-19) acute respiratory disease
The Practice remains open albeit we are operating differently.
Monday - Friday 0800 - 1230 & 1300 - 1830
- If you need to speak to us then please ring the usual number - 0161 903 9302. Please be patient as our introductory message is 'very' informative but once you have listened to it you call will join the queue and one of the reception Team will answer your call - Thank You
- Alternitively you can either email us at firstname.lastname@example.org or contact us via the online consultation portal at EMIS Online Consultation
Q - How can I get vaccinated?
A - Vaccinations can be booked through accessing Book a coronavirus vaccination; or if assistance is required then by calling 119.
The national booking service will only release appointments in priority risk group order; the top four are:
1 - Residents in care home for older adults and staff working in care homes for older adults.
2 - All those 80 years or over and front line health and social care workers. All patients have been invited and currently 95% of our patients have received their first dose.
3 - All those 75 years age and over. All patients have been invited and currently 94% of our patients have received their first dose.
4 - All those 70 years of age and over and clinically extremely vunerable individuals (not including pregnant women and those under 16 years of age). The national booking service has opened to patients aged 70 or over; it is expected that this will soon be open to those identified as Clinicaly Extremely Vunerable. Currently 86% of our patients have been vaccinated with invitation sent to all 70+ patients.
5 - All those 65 years age and over. Currently 92% of our patients have been vaccinated open to book now via National Booking Service or call 119.
6 - All those age 16 to 64 who are identified as clinically vulnerable patients, list of conditions, and carers. Text SMS inviitations for these patients has been sent out via a NHS Digital application hosted by AccuRx; in addition the Practice is contacting those patients who do not have a mobile number on record. Currently 77% of our patients have been vaccinated
Q - How do I get vaccinated if I care for someone?
A - If you are a carer, whether you are paid or not, then please let us know. We will ask you for some details for your medical record; this will then enable us to identify you when we send out information on support and invitations for vaccinations; also for the coronavirus vaccination you will also be picked up by the national booking service.
Q - Where can I get vaccinated?
A - The nearest vaccination site is at the Larkhill Centre, Timperley, WA15 7AZ. These are also many other sites available online within a 40 mile radius.
Q - What else is Grove Medical Practice doing?
A - We have worked hard in recent weeks with Trafford CCG and the Timperley late Night Pharmacy, the hosts of the Larkhil Centre site, to ensure oue patients have a local service. In additional, with the help of the staff at the Late Night Pharmacy we are are routinely reviewing, and contacting, those patients who are in a priority catergory and who have not had a vaccination.
Q - What do I need to book an appointment?
A - You will need your NHS Numner, name and Date of Birth. All patients invited to book through the national site will received a letter which includes their NHS Number.
Q - What is the delay?
A - Vaccination sites can only offer appointments once vaccination deliveries have been confirmed. The site at the Larkhill Centre, Timperley, has been delayed coming online for this very reason.
Q - I am a Carer for a relative who is; when will I be offerred a vaccination?
A - If you are a Carer for a relative, especially of they are Extremely Clinically Vunerable (CEV) and shielding then please make sure that we know about it. These details need to be included or your medical record so that we can ikeep you updated about support and vaccination offers. Patients whose medical record shows that they are a carer, this does not need to be a paid position, will be including in the coronavirus vaccination Risk Catergory 6.
Q - Who do I contact if I have a question about COVID-19 vaccinations?
A - If you have any other question then please contact the Trafford Clinical Commissioning Group (TCCG) COVID-19 Vaccination hotline on 0161 912 1299 and leave a message; they aim to respond within 24 hours (One working day). Or email them on email@example.com.
NON VACCINATION QUESTIONS
Q - What has changed at my Practice?
A - The main change is that all of our consultations will be initially over the phone or using our video consultation portal; do not worry if you have a suitable device the GP or nurse will explain everything to you on the phone first.
Q - Can I see a doctor or nurse?
Y - Yes, if after the telephone/video appointment if the GP or nurse feels they need to see you and it is safe to do so then a face to face appointment will be arranged. This could be either outside, at your car or in a tent, or in our specific allocated rooms. The face to face time will be kept to a minimum with any discussions likley taking place later on the phone; this is to protect both patients and staff. The Clinician will be wearing PPE and all patient need to wear face coverings; a mask can be provided if you are unable to source one.
Q - What if I have COVID symptoms?
A1 - You need to self isolate and if you have not been tested arrange this urgenty through COVID Track & Trace
A2 - We can still provide a telephone/video appointment and the GP can also authorise prescriptions
Q - Can my GP help with getting a COVID-19 test?
A - No; unfortunatley these are all controlled nationally and we have no influence.
The current Government advice is:
COVID App and FAQs
What are the symptoms and what to do
COVID-19: Guidance for employees | Things that you do not need to call the Practice about
Guidance on social distancing for everyone in the UK and protecting older people and vulnerable adults
Prescriptions: Unfortunately our GPs will not be prescribing additional over the counter medication, including paracetamol, as a result of COVID-19.
Medicine Delivery: Community pharmacists are current inundated with requests for delivery of medicines to patients and need to prioritise their services to those that have no other option. Thank you.
Following advice the Practice has temporarily disabled the ability for patients who have registered with a GP online service from booking appointments online; however patients are strongly encouraged to register as this tool also facilitates ordering repeat prescriptions as well as viewing parts of your medical record.
The Practice has switched to a telephone triage service; this means that rather than ringing and making an appointment you will be given either given a time or time window when a Clinician will call you back; please ensure that you are available to take the call and in an environment where you can discuss your health.
All patients will be asked screening questions in line with the Governments current direction.
Please do not come into the Practice unless specifically invited to do so; we understand that not all conditions, investigations or treatments can be handled over the phone. BUT we need to reduce everyone's contact with each other.
Thank you for your patience.